topic Re: Can't register after migration from Shell as I have an old TalkTalk account in Billing

Can't register after migration from Shell as I have an old TalkTalk account

Thrifty — Fri, 19 Jul 2024 17:08:54 GMT

I have just been migrated from Shell Broadband however I have an old account with you meaning that I can't register as my email address is registered as already in use.

Could you please deactivate my old account so I can register my new account with my email address?

Many thanks.

Re: Can't register after migration from Shell as I have an old TalkTalk account

Gliwmaeden2 — Fri, 19 Jul 2024 17:12:15 GMT

Staff will respond after the weekend, @Thrifty.

I'll move this to the billing section for you.

Re: Can't register after migration from Shell as I have an old TalkTalk account

Arne-TalkTalk — Mon, 29 Jul 2024 07:37:23 GMT

Hi @Thrifty

Sorry for the delay.

Can you try and register your new account for My Account. www.talktalk.co.uk/login/

Thank you

Re: Can't register after migration from Shell as I have an old TalkTalk account

Thrifty — Mon, 29 Jul 2024 10:23:35 GMT

I've been able to successfully register my new account now, many thanks for your help.

Re: Can't register after migration from Shell as I have an old TalkTalk account

Arne-TalkTalk — Mon, 29 Jul 2024 11:11:07 GMT

No problem, Happy to help.

Re: Can't register after migration from Shell as I have an old TalkTalk account

TTrefund — Mon, 29 Jul 2024 11:56:28 GMT

Hello Thrifty

I had the same issue a few weeks ago, and it was sorted by the wonderful Arne. However I have just received a paper bill I didn't want at a charge of £2.75 even though June bill was electronic as My Shell bills were. Perhaps reseting the account to my 4 year old TT account caused this, so it will be worth you logging into MyAccount and checking your preferences. I have changed my preference to paperless to avoid further unwanted charges.

Good luck.

Re: Can't register after migration from Shell as I have an old TalkTalk account

Thrifty — Mon, 29 Jul 2024 17:00:19 GMT

Hi @TTrefund,

I just checked my preferences and, like you, I was set to receive paper bills even though I thought I was paperless when I was previously with TalkTalk a few years back. Anyway it was simple enough to change - many thanks for pointing this possibility out and saving me £2.75 in the process!