topic Re: CAN'T REGISTER AFTER MIGRATION FROM SHELL AS I HAVE AN OLD TALKTALK ACCOUNT in Billing

CAN'T REGISTER AFTER MIGRATION FROM SHELL AS I HAVE AN OLD TALKTALK ACCOUNT

bigblockofcheese — Tue, 23 Jul 2024 20:47:11 GMT

I received an email saying my Shell Broadband account has been migrated to TalkTalk.

However, when I try to log in to my TalkTalk account, I see my old TalkTalk account from 2022, and I don't see my current broadband account has been migrated over from Shell Broadband.

This means I cannot access my bills or manage my account.

Please can someone assist. Thank you.

Re: CAN'T REGISTER AFTER MIGRATION FROM SHELL AS I HAVE AN OLD TALKTALK ACCOUNT

Gliwmaeden2 — Tue, 23 Jul 2024 20:58:31 GMT

This is easily resolved once staff reach your thread, @bigblockofcheese.

They just need to remove the old details. Once it's done you can register afresh.

They respond during the day, Monday to Friday. Your post is in a queue for attention.

Re: CAN'T REGISTER AFTER MIGRATION FROM SHELL AS I HAVE AN OLD TALKTALK ACCOUNT

Arne-TalkTalk — Mon, 29 Jul 2024 07:45:39 GMT

Hi @bigblockofcheese

Sorry for the problems you've had.

Can you try to register your new account for My Account https://www.talktalk.co.uk/login/

Thank you.

Re: CAN'T REGISTER AFTER MIGRATION FROM SHELL AS I HAVE AN OLD TALKTALK ACCOUNT

bigblockofcheese — Mon, 29 Jul 2024 08:12:40 GMT

Thanks for doing whatever you needed to do at your end - I have now been able to register for a new TalkTalk account and managed to access my bills. Thank you.

Re: CAN'T REGISTER AFTER MIGRATION FROM SHELL AS I HAVE AN OLD TALKTALK ACCOUNT

Arne-TalkTalk — Mon, 29 Jul 2024 08:17:59 GMT

No problem, happy to help.

Re: CAN'T REGISTER AFTER MIGRATION FROM SHELL AS I HAVE AN OLD TALKTALK ACCOUNT

TTrefund — Mon, 29 Jul 2024 11:57:51 GMT

Hello

I had the same issue a few weeks ago, and it was sorted by the wonderful Arne. However I have just received a paper bill I didn't want at a charge of £2.75 even though June bill was electronic as My Shell bills were. Perhaps reseting the account to my 4 year old TT account caused this, so it will be worth you logging into MyAccount and checking your preferences.

Good luck.

Re: CAN'T REGISTER AFTER MIGRATION FROM SHELL AS I HAVE AN OLD TALKTALK ACCOUNT

bigblockofcheese — Tue, 30 Jul 2024 09:44:30 GMT

THANK YOU for mentioning this.

Like yours, my account was set to "paper billing" for a £2.75 fee even though I didn't ask for this, or receive a paper bill.

I've changed it to paperless now, and I owe you a drink next time I see you. Thanks!