topic Re: International Extra Calls boost cannot be removed as no longer listed in Boosts and Features in Billing

International Extra Calls boost cannot be removed as no longer listed in Boosts and Features

LaurenceD — Mon, 29 Jul 2024 15:01:21 GMT

Hello,

I wanted to remove the international Extra Calls boost from my account (£9/month) as no longer used but I am unable to do so as it is no longer listed in the Boosts and Features list and I am therefore unable to deselect it.

Could somebody help me with this please.

Thank You.

LaurenceD

Re: International Extra Calls boost cannot be removed as no longer listed in Boosts and Features

Gliwmaeden2 — Mon, 29 Jul 2024 16:05:37 GMT

@LaurenceD, it might be quicker to call 03451 720088 (open 9am -7pm) or use Chat:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Full details of opening hours are listed in the above link.

I'll move this to the billing message board but staff will not be back on there before tomorrow now, and this thread will be in a queue for attention.

Re: International Extra Calls boost cannot be removed as no longer listed in Boosts and Features

Arne-TalkTalk — Tue, 30 Jul 2024 06:27:54 GMT

Hi LaurenceD

I have removed the boost for you.

FYI you may receive an email indicating an new contract has been started , please ignore it a new contract has NOT started.

Regards

Re: International Extra Calls boost cannot be removed as no longer listed in Boosts and Features

LaurenceD — Tue, 30 Jul 2024 14:18:30 GMT

Thank you Arne - Greatly appreciated.

I have received an email indicating a new contract has been started and will ignore as per your guidance.

Kind Regards,

LaurenceD

Re: International Extra Calls boost cannot be removed as no longer listed in Boosts and Features

Arne-TalkTalk — Wed, 31 Jul 2024 06:42:21 GMT

Happy to help.