topic Re: Transfer from Shell in Billing

Transfer from Shell

Tinad1 — Mon, 29 Jul 2024 21:04:43 GMT

I have transferred from shell but can't access my account. I used to have talktalk a very long time ago with the same email address. When I login I just get my old closed account. How on earth do I get to see my account.

Re: Transfer from Shell

Gliwmaeden2 — Mon, 29 Jul 2024 21:17:24 GMT

It's easily done by the billing team removing the old details and then you can register afresh, @Tinad1.

Look out for a response from staff during the day.

Moving this to the billing section for you.

Re: Transfer from Shell

Arne-TalkTalk — Tue, 30 Jul 2024 06:20:34 GMT

Hi @Tinad1

Can you add your new account number to your community profile, I cant seem to find it

Thank you