topic Re: Billing and being disconnected in Billing

Billing and being disconnected

Elves — Sun, 28 Jul 2024 20:49:15 GMT

I've sent 2 or 3 emails. I have rang for the 2nd month. You have not processed my direct debit twice. You have just advised that I need to pay the bil my self. I have paid and you have disconnected me!!!!

If I am not reinstated by close of business on the 29 th July. Please cancel I will go elsewhere

Re: Billing and being disconnected

Gliwmaeden2 — Sun, 28 Jul 2024 21:29:59 GMT

There's no guarantee that this will be picked up by staff on Monday, but it is in a queue for attention, @Elves.

The issue will be addressed ASAP, including ensuring that the payments have been recorded correctly by Talktalk.

There have been glitches in their DD system in recent months, so hopefully that will be checked too.

If the problem was caused by Talktalk's systems the late payment fee is waived but they still require a card payment to balance the books.

Not clear why they've been having so many problems recently.

If you are all paid up, try switching off the router for 30 minutes.

Sometimes after a disconnection a service is reinstated but requires a "kick start" by doing this.

Re: Billing and being disconnected

Arne-TalkTalk — Tue, 30 Jul 2024 06:53:25 GMT

Hi Elves

Has the service been restored?