topic Re: broadband in Billing

broadband

BernardT1 — Tue, 30 Jul 2024 13:56:53 GMT

I have been billed for Fast Broadband but I dont have broadband

fr8ys — Tue, 30 Jul 2024 14:20:41 GMT

All TalkTalk packages are broadband based, so if you only use the service for your phone it will show as Broadband.

Is it only the phone you use the service for?

Chris-TalkTalk — Tue, 30 Jul 2024 14:24:30 GMT

Hi BernardT1,

I can see that fr8ys has helped you with this. If you need any further assistance please let us know

Chris

fr8ys — Tue, 30 Jul 2024 14:29:17 GMT

One further thought, how are you accessing this forum?

If you are using WiFi that is Broadband. If via a PC on the internet, that is Broadband.

Gliwmaeden2 — Tue, 30 Jul 2024 16:06:52 GMT

@BernardT1, Fast Broadband is Talktalk's name for slow broadband!

It is their most basic package.

So you are not on a Fibre to the Cabinet service (still copper to the house) nor Full Fibre.

If you use Broadband and phone you probably separate them at the socket with a micro-filter.

"Fast Broadband" is just the package name, and, as was explained earlier, can't be unbundled from the landline.

Arne-TalkTalk — Wed, 31 Jul 2024 13:40:51 GMT

What was you last bill from Shell ?

You have been moved to us for both Broadband and landline we match the package that you were on with Shell.