topic My Account: XXXXX REMOVED FOR SECURITY REASONS in Billing

My Account: XXXXX REMOVED FOR SECURITY REASONS

williamejones — Thu, 01 Aug 2024 19:14:30 GMT

Hi there,

I just received an email from you advising that I have cancelled my direct debit.

This is not true, and my payment of £31.23 was taken from my credit card as normal on 10th July 2024.

Can you please investigate and advise.

Many thanks

W E Jones

Re: My Account: REMOVED

Gliwmaeden2 — Mon, 05 Aug 2024 07:36:37 GMT

If you pay by credit card, this may count as a recurring card payment, which is not functioning in July / August, @williamejones.

If this is the case, you will need to make a one-off card payment instead.

Re: My Account: XXXXX REMOVED FOR SECURITY REASONS

Gliwmaeden2 — Thu, 01 Aug 2024 19:16:25 GMT

@williamejones, please don't post any personal information in the thread, including the title.

There should be adequate information in your profile details for Talktalk staff to identify your account.

Re: My Account: XXXXX REMOVED FOR SECURITY REASONS

Arne-TalkTalk — Fri, 02 Aug 2024 10:02:43 GMT

Hi williamejones

Your latest invoice has been produced on the 1st, Recurring card payment may not work this month so please make a one off payment before the 9th August.

Regards