topic Re: Recurring monthly payment in Billing

Recurring monthly payment

Ama56 — Thu, 01 Aug 2024 17:35:04 GMT

I had an email today for TalkTalk saying my recurring card for payment had been cancelled. It was for a card I’ve used since 2022 and does not expiry until 2025.

When I logged onto my account it showed exp: 04/22, July 2024 payment was done ok. Got into a live chat and person said that it all seemed ok but could give no explanation for the date and the email except to say it wasn’t from them. Typically then lost my live chat.

i deleted the email but it all seems weird and I get no option to change the expiry date to the correct one, offers me to set up a direct debit .

any thoughts, might try again with them tomorrow to resolve it.

thanks

Avril

Re: Recurring monthly payment

Gliwmaeden2 — Thu, 01 Aug 2024 17:45:44 GMT

Recurring card payments are totally out of action for a couple of months, @Ama56.

Check your inbox / Spam for a notification email about this:

See here for full details of ways to pay:

https://community.talktalk.co.uk/t5/Billing/Recurring-monthly-payment/td-p/3054685#M333030

Staff reply during the day on here, Monday to Friday.

Re: Recurring monthly payment

Hothjawa — Thu, 01 Aug 2024 18:15:21 GMT

I got the same email, seems like a scam to me

Re: Recurring monthly payment

ferguson — Thu, 01 Aug 2024 18:23:00 GMT

@Hothjawa

It's not a scam.

Re: Recurring monthly payment

Ama56 — Thu, 01 Aug 2024 19:18:30 GMT

Thanks everyone, must have missed that email somewhere telling me about the payment problem. They did take my July payment, I’ll make a note to do a manual payment for August if they haven’t resolved everything.

Just wish the person I was doing the online chat with had told me about it. 🤷🏼‍♀️

Glad you were all here to help.

THANKS

Re: Recurring monthly payment

RoyKR — Fri, 02 Aug 2024 11:21:21 GMT

I too received E-mail from TalkTalk saying I'd CANCELLED my RECURRING PAYMENT arrangement.; NOT ME! - have not been into my account for many months. Now worried my account had been hacked I spent over an hour trying to find information about this Recurring Payment and which Credit card was used. Eventually read that TALK TALK have "changed supplier?" and for 2 months of July & August I now have to pay manually or set up a Direct Debit. Well July bill was paid according to my account records althouh in my account details I cannot see which Credit Card was used? I do know which it is, but unable to find it in my account. Dissappointing service from TalkTalk making me worry like this!