topic Why does TalkTalk say I've cancelled my recurring card payment? in Billing

Why does TalkTalk say I've cancelled my recurring card payment?

Chris-197 — Fri, 02 Aug 2024 13:31:22 GMT

I paid up in July and have done so for many years.
I have NOT cancelled my recurring payment, but haven't a clue which card it was.
It's not possible to send an e-mail to billing, unfortunately.
All suggestions gratefully received. Thanks in advance.
P.S. There are no highlighted errors, so I cannot correct them...

Re: Why does TalkTalk say I've cancelled my recurring card payment?

Arne-TalkTalk — Fri, 02 Aug 2024 13:38:06 GMT

Hi Chris-197

Recurring card payments are not working at the moment as we are changing suppliers, so we are asking customers who use this method to make a one off payment in the meantime either online or via the phone.

Apologies for any confusion.

Re: Why does TalkTalk say I've cancelled my recurring card payment?

blodwynblod — Sat, 03 Aug 2024 02:54:15 GMT

same here I made a manual payment as requested by talktalk and got the same email you did asking me to re-instate the recurring payment