topic Re: Recurring Card Payment E-mail, saying I'd cancelled this arrangement? in Billing

Recurring Card Payment E-mail, saying I'd cancelled this arrangement?

RoyKR — Fri, 02 Aug 2024 11:13:49 GMT

Received E-mail from TalkTalk saying I'd cancelled my RECURRING PAYMENT arrangement.;NOT ME! - have not been into my account for many months. Now worried my account had been hacked I spent over an hour trying to find information about thisRecurring Payment and which Credit card was used. Eventually read that TALK TALK have "changed supplier?" and for 2 months of July & August I now have to pay manually or set up a Direct Debit. Well July bill was paid according to my account records althouh in my account details I cannot see which Credit Card was used? I do know which it is but unable to find it in my account. Dissappointing service from TalkTalk making me worry like this!

Re: Recurring Card Payment E-mail, saying I'd cancelled this arrangement?

Gliwmaeden2 — Fri, 02 Aug 2024 13:15:21 GMT

They are in transition with the recurring card payment service, so assume that this month's payment needs to be done manually, @RoyKR:

https://community.talktalk.co.uk/waystopay

Re: Recurring Card Payment E-mail, saying I'd cancelled this arrangement?

Chris-197 — Fri, 02 Aug 2024 13:37:27 GMT

Same here. Ditto your experience. Glad it's not just me... ! I quite thought it was a SCAM e-mail. c.

Re: Recurring Card Payment E-mail, saying I'd cancelled this arrangement?

RoyKR — Sat, 03 Aug 2024 12:56:14 GMT

Thank you folks for reassurance that it was not just me experiencing this worrying problem.

Reason I use Recurring Payment Method and not the Direct Debit system for TalkTalk, is I do not trust their accounting software system.

If with a Direct Debit the decimal point is put in the wrong place then instead of say a bill of £34.00 bill, it could be a bill of £3400.

With my credit card I have set an alert £'s limit, and any transaction over this set £'s limit gets a "pinged alert" to my phone and e-mail.

Given this latest hic-cup (*@#][!![]'#[@#]!*-up?) at TalK Talk finances, probably a wise move?

Thanks all,

Regards

Roy