topic Re: Cannot login to my account from abroad in Billing

Cannot login to my account from abroad

itchyfeet1000 — Sun, 04 Aug 2024 08:32:09 GMT

I am currently travelling in Kazakhstan and need to pay my bill preferably by card but I keep getting the message you cannot login from your current location, any suggestions how I can get around this without paying for a VPN?

As a last resort I can pay with bank transfer but prefer not to.

Re: Cannot login to my account from abroad

Gliwmaeden2 — Sun, 04 Aug 2024 08:45:04 GMT

No, @itchyfeet1000.

List of ways to pay:

https://community.talktalk.co.uk/waystopay

If you know you are to be away a lot, you really need to set up Direct Debit as it just ticks over (usually!).

Re: Cannot login to my account from abroad

itchyfeet1000 — Sun, 04 Aug 2024 10:12:17 GMT

Unfortunately they all require me to login which the system will not allow me to do, this is not a problem with any of my other utilities or previous broadband providers.

Re: Cannot login to my account from abroad

Gliwmaeden2 — Sun, 04 Aug 2024 11:34:38 GMT

You should be able to make a transfer just using the account number which is displayed in your billing notification email, @itchyfeet1000.

So you don't need to be logged into My Account to find the information you need, as long as you can access normal banking.

Talktalk security was tightened after the 2015 hack - it does mean access abroad is tricky. Similarly, Talktalk email often doesn't work abroad as they prefer to block sending from countries prone to spamming etc, though you can usually still receive emails.

Re: Cannot login to my account from abroad

Gliwmaeden2 — Sun, 04 Aug 2024 11:42:19 GMT

Moving this to the billing section for you.

Staff will respond during the week.

Re: Cannot login to my account from abroad

Arne-TalkTalk — Tue, 06 Aug 2024 10:28:43 GMT

The only way to do this is to use a VPN , Sorry.