topic Re: Trying to talk to customer services in Billing

Trying to talk to customer services

Notalkatall — Tue, 06 Aug 2024 12:29:17 GMT

I see the strapline customer service 24\7 365 days

I know what it means to me in the real world...what does it mean in the ghost services of Talktalk??

Re: Trying to talk to customer services

ferguson — Tue, 06 Aug 2024 12:42:47 GMT

The options and availability times for customer services are clearly shown here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Help via the website is available 24/7.

Re: Trying to talk to customer services

fr8ys — Tue, 06 Aug 2024 12:44:19 GMT

There are differing levels of support.

There is office hour support during published open times on the phone, by chat and on this forum.

Outside of these hours there is help via the forum with customers ( such as the community stars who are volunteers) who have varying level of expertise can answer queries and try and resolve issues. We do need to sleep though!

Then there is self help which is 24/ 7 365, with a myriad of help pages that cover most common issues.

There are also self help automated tests on lines etc via my account that identify line faults and raise fault tickets.

The claim is therefore accurate given all the lines of referral available.

Re: Trying to talk to customer services

Arne-TalkTalk — Tue, 06 Aug 2024 12:48:03 GMT

@Notalkatall what can we help you with?

Re: Trying to talk to customer services

fr8ys — Tue, 06 Aug 2024 12:57:46 GMT

I should add that the staff on the forum are second to none when it comes to helping customers.

Whilst it's not real time like chat or the phone, it has an excellent success rate.

Re: Trying to talk to customer services

SC489 — Tue, 06 Aug 2024 21:04:51 GMT

But no email service which I prefer for an audit trail.

Re: Trying to talk to customer services

fr8ys — Tue, 06 Aug 2024 22:17:29 GMT

Your threads stay on your profile so you have an audit trail.