topic Payment not successfull in Billing

Payment not successfull

FedupwithTalkTalk8 — Wed, 07 Aug 2024 16:47:12 GMT

Has anyone else, novated across from Shell Energy, had an emailing threatening to add a £12.50 admin charge added to their bill because payment couldn’t be collected despite the fact that Talk Talk Know it’s an issue with Shell migrating the direct debit details across!!

Re: Payment not successfull

Gliwmaeden2 — Wed, 07 Aug 2024 17:07:15 GMT

You won't be charged it, @FedupwithTalkTalk8.

You'll see that many other people with the same issue have been told this for a fact.

I'll move this to the billing section for you to get a response from staff when they are back on here during the day.

Re: Payment not successfull

Arne-TalkTalk — Thu, 08 Aug 2024 08:13:35 GMT

Hi @FedupwithTalkTalk8

We are aware of the issue with direct debits, the shell migration team are working on resolving this ASAP.

In the Interim can you make a one off payment either on line or via our customers services.

Admin fees will not be applied

Regards