topic Re: Email in Billing

Email

peteramsey — Wed, 07 Aug 2024 19:13:49 GMT

I have just received an email from Talk Talk about an unsuccessful payment. I do not know what that is about because I am not and have never been a Talk Talk customer.
Peter Ramsey

Re: Email

fr8ys — Wed, 07 Aug 2024 19:15:49 GMT

Are you a Shell customer?

If so TalkTalk have taken over your service including billing.

Re: Email

Gliwmaeden2 — Wed, 07 Aug 2024 19:47:47 GMT

@peteramsey, it looks like you joined the forum a month ago, so you must have had a reason for joining?

If a migrated Shell customer, there have been many glitches, and you may find that you have a message about a failed Direct Debit, so an extra charge?

The extra charge won't apply. You may have to pay by card for just this month.

That is if you actually have been transferred from Shell....

Staff will respond during the day.

Re: Email

Arne-TalkTalk — Thu, 08 Aug 2024 11:33:59 GMT

Hi peteramsey

Your service with Shell has been transferred to TalkTalk, Shell will have contacted you either via Email or letter to advise this, As it stands there is no direct debit setup so the monthly bill is outstanding.

Please call us to rectify this, or log into My Account https://www.talktalk.co.uk/login/ and make a payment.

Sorry for any confusion