topic Re: Home Phone "Uk Calls Boost" in Billing

Home Phone "Uk Calls Boost"

CheerfulKoala — Tue, 06 Aug 2024 18:59:25 GMT

Hello,

I'm being charged for a boost at £12 relating to UK calls but when I look up boosts there's no way for me to turn this off. I only seem able to add more boosts. I don't have a landline phone, I don't need or want this and would like to switch it off.

I've been unable to find an email address or a "contact us" section to be able to speak to a TalkTalk employee. Can anyone help?

Thanks!

Re: Home Phone "Uk Calls Boost"

Gliwmaeden2 — Tue, 06 Aug 2024 19:17:04 GMT

03451 720088 from 9am - 7pm or use Chat, @CheerfulKoala.

There's been a fault with this over the past couple of years, so you need to ask them to remove it manually for you. No idea why it's not been fixed....

Contact information:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Home Phone "Uk Calls Boost"

SC489 — Tue, 06 Aug 2024 21:02:49 GMT

I suggest concerns@talktalkplc.com I just used to make a complaint. Firms like TalkTalk who are hard to communicate with are really annoying and a good reason to switch to a provider offering better customer service.

Re: Home Phone "Uk Calls Boost"

ferguson — Tue, 06 Aug 2024 21:13:18 GMT

@CheerfulKoala

I suspect at sometime in the past you took up an offer with TalkTalk which included an Anytime Calls Boost. If you didn't use that, then you would have probably noticed less that when your initial offer period expired any new broadband deal would not include calls. And as @Gliwmaeden2 said there has been a long-standing issue of not being able to remove it via My Account.

You can contact customer services as suggested, or the support team here can remove it for you.

Re: Home Phone "Uk Calls Boost"

Arne-TalkTalk — Thu, 08 Aug 2024 11:45:31 GMT

Hi CheerfulKoala

You had the calls boost free for 24 months when you last renewed, that discount has now expired and it is now chargeable.

I will remove the boost as I see that you don't use the phone, be aware that any calls that you do make from now will be chargeable, if the boost has been charged in advance a credit will appear on next months bill.

Regards

Re: Home Phone "Uk Calls Boost"

ds12345 — Sun, 22 Dec 2024 16:28:42 GMT

I have also noticed I am being charged £16 per month for a service I do not use and which I can not turn off. We dont use the landline for calls and dont even have a phone to attach to it. Please remove from my account.

Re: Home Phone "Uk Calls Boost"

ferguson — Sun, 22 Dec 2024 16:35:55 GMT

@ds12345

Start your own topic, or contact customer services directly. Either way, they can sort this out for you.