topic Contract issue in Billing

Contract issue

Tianna — Sat, 10 Aug 2024 10:55:04 GMT

My contact finished July, I paid my bill off….now I’m getting another bill for a further month which I haven’t entered in to , haven’t asked for,and don’t want ….. how can my contact finish, talktalk hasn’t asked me if I’d like my contact to roll over…..but expect me to pay.

Re: Contract issue

Gliwmaeden2 — Sat, 10 Aug 2024 11:43:58 GMT

I think that you will find it explained in Ts&Cs (linked at the bottom of the page) that the contract just rolls on, at full price, @Tianna.

Otherwise people would suddenly find themselves with neither broadband nor a landline. Wouldn't make sense, which is why the fixed term contract is a minimum term.....I.e. it carries on afterwards until you either set up a switch or cancel directly with Talktalk.

Phone 03451 720088

Don't use Chat, so do it today (not open Sunday).

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Re: Contract issue

Arne-TalkTalk — Mon, 12 Aug 2024 13:28:01 GMT

Hi Tianna

Best option would be to call the loyalty team on 03451720088 The will be able to help

Sorry for any inconvenience caused