topic Re: Unable to set up direct debit in Billing

Unable to set up direct debit

WrayH — Mon, 12 Aug 2024 10:00:38 GMT

Hi,

we have just transferred over from Shell and successfully set up our account and made a card payment. I wish to set up a direct debit however, after navigating to the relevant page and inputting account details and sort code etc, I am unable to “update details” as it is asking me to confirm that I am the account holder and there is no additional “check box” to click on to fulfil this request. My correct details are auto filled in the account holder section and I am unable to edit this anyway. Anyone else experiencing this?

Re: Unable to set up direct debit

Gliwmaeden2 — Mon, 12 Aug 2024 11:01:59 GMT

There have been several instances of customers who migrated from Shell having their Direct Debit payments fail recently due to a glitch, @WrayH.

Wait for staff to clarify whether this system fault has now been sorted or whether to pay again by card for now.

Your post is in the queue for attention.

Re: Unable to set up direct debit

Arne-TalkTalk — Mon, 12 Aug 2024 13:21:28 GMT

Hi WrayH

Its an issue with My Account, sorry.

Call our customer services 03451720088 they will be able to help.