topic Re: Migrated from Shell - Account registration issue in Billing

Migrated from Shell - Account registration issue

DH0101 — Mon, 12 Aug 2024 20:43:14 GMT

This appears to be a common problem. TalkTalk has sent me emails about the Shell migration which includes my new account number. However, I can't register with that email address because I was previously with TalkTalk and the email is still registered to an old account number which was disconnected in 2021.

Can this old account be wiped so that I can register and view my current active service?

Re: Migrated from Shell - Account registration issue

ferguson — Mon, 12 Aug 2024 20:47:42 GMT

You are right, there have been issues. Rest assured that the support team here will help you with this.

Re: Migrated from Shell - Account registration issue

Arne-TalkTalk — Tue, 13 Aug 2024 09:37:52 GMT

Hi @DH0101

Can you try to register your new account, I have removed the old account details so it should be OK now.

Regards

Re: Migrated from Shell - Account registration issue

DH0101 — Tue, 13 Aug 2024 09:56:59 GMT

Thanks @Arne-TalkTalk

Registered now with my new account number 👍

Re: Migrated from Shell - Account registration issue

Arne-TalkTalk — Tue, 13 Aug 2024 10:42:21 GMT

No problem, happy to help.