topic Migrated from shell in Billing

Migrated from shell

Mabb291 — Wed, 14 Aug 2024 18:31:07 GMT

Hello, I have migrated in from Shell but cannot register for My Account.

If I try to register I get the message:

"There was a technical error

We’re very sorry and working hard to resolved this. Please try again later."

The email I am trying to use to register already exists in My Account, as I have been with TalkTalk previously, which may be the cause of the problem. I know the password for this account if that helps. Logging on to MyAccount with that email address just shows my old discontinued TalkTalk accounts, not the new one created when I migrated from Shell. I don't know what my new account number is - I assume it's different from my shell one?

Thanks

Re: Migrated from shell

ferguson — Wed, 14 Aug 2024 18:58:12 GMT

This has happened to a number of others and can be fixed by the support team here. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Migrated from shell

Arne-TalkTalk — Thu, 15 Aug 2024 09:11:04 GMT

Hi @Mabb291

Can you try to register your new account for My Account, I have cleared the old account details https://www.talktalk.co.uk/login/

Thank you