topic Re: One off payment in Billing

One off payment

AbiiRoberts — Thu, 15 Aug 2024 07:25:41 GMT

Hi,

I've made a one off payment towards my bill but your page said there were difficulties and to try again which I have done but you have now charged me twice even though I've had no verification of payment going through.

Money is tight as it is for everyone right now and I cannot afford 84 pounds coming out of my bank today to you. Which is no fault of my own. Please reimburse this money immediately else I will be leaving talk talk and will not be taking out another contract like I was planning on doing today.

Re: One off payment

fr8ys — Thu, 15 Aug 2024 07:37:32 GMT

Once the credit is showing in My Account you can request it is refunded.

Re: One off payment

Arne-TalkTalk — Thu, 15 Aug 2024 10:15:04 GMT

Hi @AbiiRoberts

When did you make the one off payment?

There is still an outstanding balance for August

Re: One off payment

thewhiskydog — Thu, 15 Aug 2024 10:54:33 GMT

Same issue here there site keeps crashing and not loading properly.

Also giving two different outstanding balances.

Very poor

Re: One off payment

thewhiskydog — Thu, 15 Aug 2024 10:56:35 GMT

yes but the portal doesn't even work properly today.

Re: One off payment

Gliwmaeden2 — Thu, 15 Aug 2024 11:12:56 GMT

@thewhiskydog, please start your own thread for this as the accounts need to be checked separately and not muddled up with other customers'.

The original poster needs to reply on here.

It gives a clearer indication of the scale of the problem to Talktalk too if there are more individual customer threads on the issue.