topic Re: Cancelling Contract Question in Billing

Cancelling Contract Question

Dave.S1 — Thu, 04 Apr 2024 15:35:34 GMT

Afternoon all,

My contract comes to an end 27May, I have had a conversation with the loyality team concerning leaving, but didn't get an actual answer to a question, If I cancel my contract, when would I not be charged an early termination fee?

Thanks in advance

Dave

Re: Cancelling Contract Question

Gliwmaeden2 — Thu, 04 Apr 2024 16:34:12 GMT

It seems to be OK within the last 30 days, @Dave.S1 - not more than that, so you are still too soon. To avoid paying any of the out of contract price, you need to get it just right, so wait for a reply from staff to be absolutely sure.

If you are not doing a straightforward switch to an Openreach copper based [FTTC] service you will need to definitely phone Talktalk to arrange the end date.

See here:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

If you don't cancel at all, the service just rolls on at full price.

Staff are on here during the day Monday to Friday.

Re: Cancelling Contract Question

Dave.S1 — Thu, 04 Apr 2024 16:42:16 GMT

Thanks for the reply Gliwmaeden2,

They gave me the early termination fee today, but wanted to double check the 30 day part as it was avoided.

Regards

Dave

Re: Cancelling Contract Question

edwardhyde02 — Tue, 04 Jun 2024 13:34:18 GMT

Gliwmaeden2. - do you work for taktalk?

Re: Cancelling Contract Question

Noel6 — Wed, 10 Jul 2024 07:33:13 GMT

I m cancelling my account

Re: Cancelling Contract Question

Arne-TalkTalk — Wed, 10 Jul 2024 10:37:33 GMT

@Noel6 all the loyalty team on 03451720088 they can process this for you.

Re: Cancelling Contract Question

lestay — Thu, 15 Aug 2024 12:30:30 GMT

I just want out of my contract with talktalk, I know it will cost as there is about 2 years to run , but I cannot take anymore of this nonsense from them. I will have to bite the bullet and pay for peace of mind.

Re: Cancelling Contract Question

AllyM — Fri, 16 Aug 2024 04:34:41 GMT

@lestay ,

If you want to cancel, you will have to phone the general customer service number and ask to speak to the Loyalty Team, as advised to the previous poster.

If, on the other hand, you want staff on this forum to help you with your issues, you will have to start your own topic and explain what your problem is.

Re: Cancelling Contract Question

Kingsto — Thu, 12 Dec 2024 21:40:15 GMT

I'm at the point of doing the same. Not so much to swallow, but really fed up of the poor quality and bad service. Good luck to you!

Re: Cancelling Contract Question

Gliwmaeden2 — Thu, 12 Dec 2024 22:54:09 GMT

If you need help with your service, @Kingsto, please go to the relevant message board and click on start a topic.

Re: Cancelling Contract Question

Kingsto — Fri, 13 Dec 2024 08:22:24 GMT

Thanks. Whole system is, frankly, confusing. Will start a new thread. Thought it was a community with interaction.