topic bills not available on website in Billing

bills not available on website

drking — Thu, 15 Aug 2024 20:25:47 GMT

trying to download my bill. the bills page is not loading (more than an hour wait) . everything else ok, so it is with talktalk's website.

when will it be fixed please?

Re: bills not available on website

ferguson — Thu, 15 Aug 2024 20:44:19 GMT

Service Status shows that My Account is undergoing a maintenance update at the moment.

Re: bills not available on website

drking — Thu, 15 Aug 2024 21:40:01 GMT

Thank you very much, I should have spotted that, though the service status page did not appear as an option.

Mind you, if I was responsible for maintenance I'd make sure the customer got a message saying 'sorry, we're under maintenance', rather than simply stalling and leaving people struggling and thinking 'damn talktalk failing again'....

Re: bills not available on website

ferguson — Thu, 15 Aug 2024 21:42:08 GMT

I know, I know ....

Re: bills not available on website

Arne-TalkTalk — Fri, 16 Aug 2024 08:13:19 GMT

Hi drking

The maintenance is over are you able to get your bills now?

Regards

Re: bills not available on website

drking — Fri, 16 Aug 2024 11:08:49 GMT

No, still not available, because although the maintenance was scheduled to be finished, it is still not complete. The maintenance message has not been updated with a new time though.

It's no wonder I did not find the service status page - on searching the help for 'service status' I get pointers to eeros, callsafe, fibre connections and a lot of other irrelevant stuff. And that is with me knowing there is a service status page somewhere.

I did actually find it eventually - it's now called something else, forget what

Sigh...

Re: bills not available on website

Arne-TalkTalk — Wed, 21 Aug 2024 13:26:31 GMT

The service status is for upcoming maintenance on the 22nd, My Account is functioning right now, clear cookies and cache and retry, also try a different browser.