topic Re: Bill for a non-existing account in Billing

Bill for a non-existing account

meehan — Fri, 09 Aug 2024 15:43:18 GMT

I haven't had a TalkTalk account for almost four years. This was because when we moved house, Talk Talk said they did not provide services to our new address.

I've now started receiving bills for £50.00 per month. I can't resolve this using Chats because they want an account number, which I no longer have! And I can't find any way to speak to a person!

Any advice would be appreciated.

Re: Bill for a non-existing account

fr8ys — Fri, 09 Aug 2024 15:45:34 GMT

Are you a Shell customer?

If so TalkTalk have taken over your billing.

You should have received notification of this from Shell.

Re: Bill for a non-existing account

Arne-TalkTalk — Tue, 13 Aug 2024 14:26:31 GMT

Hi meehan

It looks to be a charge for an old MailPlus service.

I have requested that the charge is removed ASAP.

Re: Bill for a non-existing account

meehan — Fri, 16 Aug 2024 17:58:57 GMT

Thank you Arne-TalkTalk. It will be a relief to stop seeing these messages every month.

Re: Bill for a non-existing account

Arne-TalkTalk — Mon, 19 Aug 2024 14:13:29 GMT

You will get 1 more notification next month showing a zero balance bill, than will be the last.