topic Problem accessing account after migrating from Shell in Billing

Problem accessing account after migrating from Shell

RichZ — Tue, 20 Aug 2024 11:44:21 GMT

Hi,

I have not been able to register for access to my account since being migrated from Shell to TalkTalk. I have tried last week speaking with customer services who have referred it to technical, but I've not heard anything yet. On looking on the community topics, I'm hoping this may be an easier route. From what I understand having been a TalkTalk customer previously, my old account needs to be deleted so I can register the new one?

Re: Problem accessing account after migrating from Shell

Arne-TalkTalk — Tue, 20 Aug 2024 13:12:59 GMT

Hi RichZ

Can you try to register your new account now, I've removed the old details

Thank you

Re: Problem accessing account after migrating from Shell

RichZ — Tue, 20 Aug 2024 14:32:10 GMT

Hi Arne,

Many thanks for doing that. Managed to register and all sorted now!