topic Re: voice mail in Billing

voice mail

#disgruntled — Mon, 22 Jul 2024 09:26:21 GMT

How does one remove basic voicemail, I have just wasted 57 minuets of my life on Chat with no success, Does anyone have a solution.

Re: voice mail

Gliwmaeden2 — Mon, 22 Jul 2024 09:45:32 GMT

Is there no box to untick in My Account, @#disgruntled?

Voicemail Plus took over from basic voicemail so long ago now, the process seems lost in the mists of time. I remember removing it when they first announced the Plus version.

Reading this, you may well not be able to see an option to remove it:

Chat agents probably cannot see this either.

I'll move this to billing for @Arne-TalkTalk to remove it manually from your service.

Re: voice mail

Arne-TalkTalk — Mon, 22 Jul 2024 10:50:37 GMT

Hi @disgruntled

its not showing as active on your account.

Did you get this removed?

Re: voice mail

#disgruntled — Tue, 20 Aug 2024 08:04:52 GMT

Hi @Arne-TalkTalk,

No, so far I haven't been able to get the standard (1571) voicemail service removed. I don't want people to be able to leave messages on my VOIP landline, so I would appreciate it if you can get this disabled.

Customer Services (both phone & chat) have not been able to help and only seem to know about Voicemail Plus.

Thanks

Re: voice mail

Arne-TalkTalk — Tue, 20 Aug 2024 08:55:11 GMT

Ok, @#disgruntled as I said before its not showing as active at our side, it must be live on the network, what we normally do in this situation is add it on our side , then remove it which usually works, So I will do that now, be aware this will trigger some Auto Emails please ignore them.

Re: voice mail

#disgruntled — Tue, 20 Aug 2024 14:08:58 GMT

Hi @Arne-TalkTalk,

I just wanted to check whether you added/removed the standard voicemail service, as I didn't receive any auto-generated emails?

Thanks

Re: voice mail

Arne-TalkTalk — Wed, 21 Aug 2024 09:02:42 GMT

HI @#disgruntled

Can you test the line now, it should be off now.

Re: voice mail

#disgruntled — Wed, 21 Aug 2024 09:24:13 GMT

Hi @Arne-TalkTalk

Thanks for getting back to me.

I've just tested now and unfortunately calls are still going to voicemail if unanswered or the line is engaged.

Re: voice mail

Arne-TalkTalk — Wed, 21 Aug 2024 09:52:52 GMT

I will go back to the provisioning team, there is a chance it may take a few hours to update.

Re: voice mail

#disgruntled — Fri, 23 Aug 2024 08:36:06 GMT

@Arne-TalkTalk

Still no change. Standard voicemail service is still active on the account.

Re: voice mail

Arne-TalkTalk — Fri, 23 Aug 2024 10:28:31 GMT

I have asked the provisioning team for an update.

Re: voice mail

Arne-TalkTalk — Fri, 23 Aug 2024 11:27:07 GMT

Hi @#disgruntled

Voicemail is off on the line, can you confirm that your handset doesn't have a built in answer machine.

Re: voice mail

#disgruntled — Tue, 27 Aug 2024 10:02:59 GMT

Hi @Arne-TalkTalk,

I'm using a BT Freestyle 710 phone handset and it doesn't have an inbuilt answering machine.

Re: voice mail

Arne-TalkTalk — Tue, 27 Aug 2024 10:40:22 GMT

Can you test to see if it says welcome to TalkTalk voicemail

Re: voice mail

#disgruntled — Wed, 28 Aug 2024 08:45:18 GMT

Hi @Arne-TalkTalk,

I've tested the line again and it appears that the voicemail service has now finally been removed.

Many thanks for all your help.

Re: voice mail

Arne-TalkTalk — Wed, 28 Aug 2024 10:17:25 GMT

Thanks for the update, glad its sorted.