topic Viewing bill online in Billing

Viewing bill online

Erithian — Wed, 21 Aug 2024 12:20:56 GMT

I am an ex-Shell customer and have just received an e-mail that my first bill is ready. I have logged into my account to view and download the bill but it fails to load - the "Loading" page just has the dots going round and round and after 5 minutes of watching, I give up. The same happens if I click on the "Help" icon and opt for "Chat" - endless circling of dots

Why is this happening and who can do anything about it?

Re: Viewing bill online

Arne-TalkTalk — Wed, 21 Aug 2024 13:11:49 GMT

Hi Erithian

This usually caused by a pop-up/ad blocker stopping the site loading, can you try a different browser and ensure pop-ups are allowed for our site,

Regards

Re: Viewing bill online

fr8ys — Wed, 21 Aug 2024 13:14:11 GMT

Do you have a pop up blocker as this may be preventing this opening. If so try disabling this.

Have you tried right mouse clicking on the link and opening in a new tab?

Re: Viewing bill online

Erithian — Wed, 21 Aug 2024 13:40:00 GMT

Thank you for the advice. Removing adblocker on my usual browser made no difference. However, changing browser has worked and I have now downloaded the bill

However, I resent having to use a different browser just to get at my phone bills, especially as I didn't ask to move to TalkTalk and I found it impossible to register the account online because you didn't already have an e-mail address for me. It was a typical "Computer says no" episode - "to start enter your e-mail address" - "we don't have that address on our records so you can't proceed". Support's fatuous suggestion was to try a different e-mail address, as if that would make any difference. Only managed it in the end because we got a fault on the line and when speaking to your technician about it, he kindly added my e-mail to your records

My experience of TalkTalk so far is as bad as I feared it would be, given your dreadful reputation. I will be closing my account with you as soon as I've set up a new account elsewhere