topic Re: Migrated from Shell cannot register account in Billing

Migrated from Shell cannot register account

Tecnobaz — Thu, 22 Aug 2024 19:21:42 GMT

Hello, I have migrated in from Shell but cannot register for My Account.

If I try to register I get the message:

"There was a technical error

We’re very sorry and working hard to resolved this. Please try again later."

The email I am trying to use to register already exists in My Account, as I have been with TalkTalk previously, which may be the cause of the problem. I know the password for this account if that helps. Logging on to MyAccount with that email address just shows my old discontinued TalkTalk accounts, not the new one created when I migrated from Shell.

Could someone do a bit of tidying up on my My Account so that I can register with my new account migrated from Shell?

Re: Migrated from Shell cannot register account

ferguson — Thu, 22 Aug 2024 20:07:52 GMT

You have come to the right place, the support team here should be able to sort this out for you.

Re: Migrated from Shell cannot register account

Arne-TalkTalk — Fri, 23 Aug 2024 05:57:46 GMT

Hi @Tecnobaz

Can you register your new account on our website www.talktalk.co.uk/login/

It should be fine now.

Re: Migrated from Shell cannot register account

Tecnobaz — Fri, 23 Aug 2024 13:57:01 GMT

No I can get in now but only old accounts from years ago are showing.

Barry

Re: Migrated from Shell cannot register account

Gliwmaeden2 — Fri, 23 Aug 2024 17:55:44 GMT

Staff will respond after the weekend, @Tecnobaz.

Re: Migrated from Shell cannot register account

Arne-TalkTalk — Mon, 26 Aug 2024 10:41:38 GMT

HI Tecnobaz

It looks like you have re-registered your old account, your new account number starts with a 9, can you register again using the new account number.

Thank you