topic Re: First bill - migrated from Shell in Billing

First bill - migrated from Shell

CymruRob — Fri, 23 Aug 2024 15:51:45 GMT

I migrated from Shell (phone & internet).Payment of my first bill is due 27/06. I will not have any funds until 01/09. Is there a grace period between the due date and my service being suspended?

Thanks

Re: First bill - migrated from Shell

CymruRob — Fri, 23 Aug 2024 15:52:44 GMT

Sorry. Payment of my first bill = 27/08

Re: First bill - migrated from Shell

ferguson — Fri, 23 Aug 2024 15:56:32 GMT

Contact the payment support team at customer services.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: First bill - migrated from Shell

Arne-TalkTalk — Mon, 26 Aug 2024 12:15:28 GMT

Hi CymruRob

Call us and the payment support team can set up a promise to pay on your account.

Re: First bill - migrated from Shell

EveFTTalk — Tue, 27 Aug 2024 13:06:17 GMT

You can pay via automated phone payment. You can use C/Card which might help.

I was migrated from Shell and the D/D failed so I had to phone up as they'd added a late payment charge. This is a known issue, so they cancelled the fine.

If you choose to use phone-card payment, you might cancel D.D in case your D.D were to work when mine did not.

Phone no. for automated payments 0345 172 0040 [have your TT acc number to hand. When you type in the billing price, you leave out the decimal point - such as £20.88 would be 2088

https://community.talktalk.co.uk/t5/Articles/Payment-methods-and-paying-your-bill/ta-p/2204899