topic Bill payment date in Billing

Bill payment date

Sal1950 — Fri, 23 Aug 2024 18:33:44 GMT

I reset the preferred payment date for my direct debit to 5th of each month last year. This is usually kept to within a day or two, but my latest bill shows payment will be taken on 3oth August, which is SIX DAYS before preferred payment date. WHY?

Re: Bill payment date

Gliwmaeden2 — Fri, 23 Aug 2024 19:00:46 GMT

Perhaps discuss this via phone /Chat over the weekend as forum staff won't be back before Monday at the earliest, @Sal1950.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

They both open from 9am, Saturday.

Re: Bill payment date

Arne-TalkTalk — Thu, 29 Aug 2024 12:40:55 GMT

The payment date actually looks to have been set for the 28th, call us and speak to the payment support team.

Re: Bill payment date

Sal1950 — Thu, 29 Aug 2024 23:06:08 GMT

No, I have just logged in to my account again, and in the 'Bill & Pay preferences' section it clearly states '5th of every month' under 'Payment due date'

So I don't see why I should have to call the payment support team.