topic Re: Disconnected in Billing

Disconnected

tialove808 — Fri, 23 Aug 2024 19:49:03 GMT

my WiFi has been disconnected since January due to me not being able to pay it but I paid the bill of £106 on 21.08.24 and it went though but you haven’t on your end just wondering if anyone knows what’s happening

Re: Disconnected

fr8ys — Fri, 23 Aug 2024 20:25:35 GMT

Staff won't be back until Monday.

I suggest you either phone or use chat to find out

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

If you wish to chat online, there is a link on this page.

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Disconnected

Gliwmaeden2 — Fri, 23 Aug 2024 23:39:01 GMT

@tialove808, it's worth unplugging the router and leaving it off for fully 30 minutes.

This is recommended after you have paid, after the service is supposed to have been restored.

Try it before contacting them for help.

Re: Disconnected

Arne-TalkTalk — Mon, 26 Aug 2024 10:44:31 GMT

The service is disconnected and can only be reconnected by placing a new order.