topic Re: CHARGED COMMUNITY ADMIN FEE in Billing

CHARGED COMMUNITY ADMIN FEE

Murphy57 — Wed, 07 Aug 2024 12:48:23 GMT

I had email from is my bill fair and accepted a new contract from talktalk. Today received email from Talktalk with new pricing but with a £30 admin fee for a new 24 month contract ,this makes it not cheaper till 6 months time

Re: CHARGED COMMUNITY ADMIN FEE

Gliwmaeden2 — Wed, 07 Aug 2024 12:54:56 GMT

"Is my bill fair" only looks at superficial billing.

More than 90 days before the end of a contract there is an admin fee.

See Talktalk's one off charges under "pricing".

Buyer beware.

Re: CHARGED COMMUNITY ADMIN FEE

Arne-TalkTalk — Wed, 07 Aug 2024 13:54:14 GMT

When you renewed, how long was left on your contract?

Re: CHARGED COMMUNITY ADMIN FEE

Murphy57 — Wed, 07 Aug 2024 15:03:22 GMT

I think I had a year left

Re: CHARGED COMMUNITY ADMIN FEE

Gliwmaeden2 — Wed, 07 Aug 2024 15:11:58 GMT

Sounds much too early (though I don't know where you would look to find this spelt out for customers - I suppose 90 days is a "concession", given one is still very much in contract. Actually leaving would incur termination fees unless in the final month, and that is made clear in the Ts&Cs).

I think "Is My Bill Fair" needs to be a bit more careful with their advice too - did it come with any caveats about checking contracts etc, @Murphy57?

Re: CHARGED COMMUNITY ADMIN FEE

Arne-TalkTalk — Wed, 28 Aug 2024 12:09:31 GMT

Hi Murphy57

Sorry for the delay, I have checked and the fee should not have been added, It has now been cleared.

Regards

Re: CHARGED COMMUNITY ADMIN FEE

Djeraka — Sun, 16 Feb 2025 13:22:29 GMT

I waiting more than one month and still not received this gift card?

Re: CHARGED COMMUNITY ADMIN FEE

ferguson — Sun, 16 Feb 2025 13:35:36 GMT

@Djeraka

If you start your own topic then the support team will be happy to help.