topic Re: Echo dot in Billing

Echo dot

Irff91 — Wed, 28 Aug 2024 18:02:32 GMT

Hi,

I have ordered talktalk fiber on 28/05/2024. Installation was completed on 17/06/2024. It's been over 60 days now and first 2 bills have been paid. 3rd is on it's way but I haven't heard anything about the promotional offer of the echo dot.

Can you help me out with this?

Re: Echo dot

Gliwmaeden2 — Wed, 28 Aug 2024 18:27:51 GMT

Moving this to the billing section for you, @Irff91,as it's not a problem with the actual service.

Re: Echo dot

Arne-TalkTalk — Thu, 29 Aug 2024 08:32:48 GMT

Hi @Irff91

I have escalated this for you.

Regards

Re: Echo dot

Truman71 — Thu, 29 Aug 2024 10:36:28 GMT

I am having the same issue. My full fibre was installed 7-6-24 and I haven’t received any information about the Echo Dot promotion. Can anyone help with this please?

Re: Echo dot

Arne-TalkTalk — Thu, 29 Aug 2024 10:42:00 GMT

@Truman71 please start your own topic and I can start to help.

Re: Echo dot

Irff91 — Wed, 11 Sep 2024 19:25:02 GMT

Hi Arne, it's been 2 weeks since your reply but I haven't heard anything back. What will happen now?

Re: Echo dot

Gliwmaeden2 — Wed, 11 Sep 2024 19:29:59 GMT

Re-escalating this for you, @Irff91.

Re: Echo dot

Arne-TalkTalk — Fri, 13 Sep 2024 08:38:38 GMT

Hi Irff91

Do you have your confirmation email.

The request has been rejected as ineligible for the Gift.

If you can PM it to me, ill go back to them.