topic Need broadband Order Number in Billing

Need broadband Order Number

MrChriZ — Thu, 29 Aug 2024 13:58:34 GMT

I originally purchased Shell Broadband in April of this year through TopCashBack.

No email I received had my order number on it, which I need in order to claim back my cashback, and a voucher from GiftCloud

I spent 30 minutes on TalkTalks chat the other day with Asisipho who promised to call me back at 4 after he had spoken to Shell.

However 2 days later I've not received any call back or any other communication.

Can anyone help please?

Arne-TalkTalk — Fri, 30 Aug 2024 12:02:41 GMT

I will see what I can find about this, I dont know how the tracking would work as we cant see you account prior to the transfer.

MrChriZ — Tue, 10 Sep 2024 12:14:31 GMT

Hi Arne,

Do you have any update on this?

Many thanks,

Chris

Arne-TalkTalk — Tue, 10 Sep 2024 12:20:22 GMT

Unfortunately not, only the shell team have access to your old account, You may need to call and ask to speak to the migration team.

Sorry.