topic Re: Direct Debit fail by Talk Talk after Shell Migration in Billing

Direct Debit fail by Talk Talk after Shell Migration

Kareneil — Thu, 29 Aug 2024 15:52:59 GMT

Just received an email from Talk Talk saying my Direct Debit payment has failed following Migration from Shell Energy and after being advised I needed to do nothing regarding migration. Now been advised I need to make an immediate one off payment, even though a direct debit is set up. Appalling service from Talk Talk and impossible to speak to a human being to get it sorted.

Re: Direct Debit fail by Talk Talk after Shell Migration

Gliwmaeden2 — Thu, 29 Aug 2024 16:09:24 GMT

Yes, it's something of a shambles, @Kareneil.

You won't be charged the late DD fee, but you do need to make the one-off payment.

For further clarification, speak to the Shell Migration team.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Forum staff are not back on here before Friday.

Re: Direct Debit fail by Talk Talk after Shell Migration

Arne-TalkTalk — Fri, 30 Aug 2024 08:50:39 GMT

HI Kareneil

Thanks for your post.

The direct debit instruction is showing as pending, this is an issue we are aware of , You will NOT be charged an admin fee, we are are asking in the meantime to make a one off payment this month either online or over the phone.

Apologies for any inconvenience caused.