topic Re: Direct debit failed in Billing

Direct debit failed

FuriousPig — Thu, 29 Aug 2024 22:14:43 GMT

With sufficient funds in my account why after transferring from Shell has my direct debit failed costing me £12 admin fee, after being assured by Talk talk not to do anything and everything will be taken care of.

Don't ask me to create a talktalk account either because that ends with a error message "we are having problems please try later"

Mega unimpressed.

Re: Direct debit failed

ferguson — Thu, 29 Aug 2024 22:16:45 GMT

It seems to be a commonly recurring issue which is entirely due to TalkTalk. You will not be required to pay any added charges as a result of their failings.

Re: Direct debit failed

Arne-TalkTalk — Fri, 30 Aug 2024 07:26:24 GMT

Hi @FuriousPig

You will not be charged an admin fee, the issue with the Direct debit is a known issue at our side, the Shell migration team will monitor the account. We are asking for a one off payment while this issue is ongoing.

You will be able to register your new account for My Account, you email address was linked to your old account, I have removed this to allow correct registration https://www.talktalk.co.uk/login/

Regards