https://community.talktalk.co.uk/t5/Billing/Phone-bill/m-p/3060393#M333786 <P>You won't be charged the £12.50.</P> <P>&nbsp;</P> <P>An unfortunate set of circumstances meant your account was transferred before the direct debit was fully in place. Because if this it triggered the email you received.</P> <P>&nbsp;</P> <P>You also won't be charged twice, so if you can pay by an alternative means, this would be the way forward until next month when your DD should be taken correctly.</P> <P>&nbsp;</P> <P>There is a pinned note at the top of the forum from a staff support member giving a bit of clarity.</P> <P>&nbsp;</P> <P>Hope this goes some way to putting your mind at rest.</P> Sat, 31 Aug 2024 11:22:24 GMT fr8ys 2024-08-31T11:22:24Z https://community.talktalk.co.uk/t5/Billing/Phone-bill/m-p/3060392#M333785 <P>Since you have taken over from Shell I have had nothing but bad service including a charge of 12.50 for a late payment. Maybe it’s because you cannot get your act together and sort out my direct debit.</P><P>Regards</P><P>john Lay</P> Sat, 31 Aug 2024 11:00:10 GMT https://community.talktalk.co.uk/t5/Billing/Phone-bill/m-p/3060392#M333785 JohnLay 2024-08-31T11:00:10Z https://community.talktalk.co.uk/t5/Billing/Phone-bill/m-p/3060393#M333786 <P>You won't be charged the £12.50.</P> <P>&nbsp;</P> <P>An unfortunate set of circumstances meant your account was transferred before the direct debit was fully in place. Because if this it triggered the email you received.</P> <P>&nbsp;</P> <P>You also won't be charged twice, so if you can pay by an alternative means, this would be the way forward until next month when your DD should be taken correctly.</P> <P>&nbsp;</P> <P>There is a pinned note at the top of the forum from a staff support member giving a bit of clarity.</P> <P>&nbsp;</P> <P>Hope this goes some way to putting your mind at rest.</P> Sat, 31 Aug 2024 11:22:24 GMT https://community.talktalk.co.uk/t5/Billing/Phone-bill/m-p/3060393#M333786 fr8ys 2024-08-31T11:22:24Z