topic Auto payment error in Billing

Auto payment error

NealO1 — Mon, 02 Sep 2024 15:26:41 GMT

You failed to take at payment correctly, charge me for the pleasure, also added charges for transferring over to you from Shell.

What a great start with TalkTalk.

Re: Auto payment error

ferguson — Mon, 02 Sep 2024 15:33:25 GMT

This is a mistake, you won't be charged. TalkTalk have posted an explanation here:

https://community.talktalk.co.uk/t5/Billing/Ex-Shell-customers-Direct-Debit-issue/m-p/3060355

Re: Auto payment error

Gliwmaeden2 — Mon, 02 Sep 2024 17:22:18 GMT

The extra is for the days between the switch and making up the first bill, @NealO1, as these days have to be accounted for on Talktalk's system. The rest of the bill will be for the month ahead.

If in doubt about the dates covered, speak to the Shell Migration team on 03451 720088.