topic Extra charge after cancellation in Billing

Extra charge after cancellation

Att01 — Tue, 03 Sep 2024 07:13:42 GMT

Why am I charged after my contract expired and canceled with an extra month fee when no service provided anymore?

Re: Extra charge after cancellation

Gliwmaeden2 — Tue, 03 Sep 2024 07:57:22 GMT

They do require 30 days' notice, @Att01:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

See also in Ts&Cs (linked at the foot of any Talktalk page).

The 30 days may not match billing dates which have their own cycle, so it can take a while to get a final bill that actually says £0.00.

Staff can check that the cancellation has been processed correctly.

Re: Extra charge after cancellation

Arne-TalkTalk — Tue, 03 Sep 2024 11:18:19 GMT

Hi Att01

Your service doesn't cancel till the 11th of this month.

Regards

Re: Extra charge after cancellation

Att01 — Sun, 15 Sep 2024 13:21:14 GMT

Dear Gliwmaeden2,

I do agree to be charged if you still providing the service but after a year of complaints that our internet is not working as it should. We finally cancelled the services and soon after it you cut the phone and Internet services. In the last month we were not able to use the phone line neither the Internet.

I will pay this unethical bill but NEVER ever use talktalk services again.

Re: Extra charge after cancellation

ferguson — Sun, 15 Sep 2024 13:42:25 GMT

You will get a further bill which should include a credit for the part month overpaid. You will be able to reclaim that via My Account.