topic Re: International Max Calls Boost in Billing

International Max Calls Boost

HelenaH — Tue, 03 Sep 2024 09:28:14 GMT

Existing long-term customer. One of my offers is the International Max Calls Boost for 1500 minutes to 55 countries at £7 per month. The offer states that this also includes all UK calls 24 hours per day.

Is the UK calls part of this correct?

Re: International Max Calls Boost

Gliwmaeden2 — Tue, 03 Sep 2024 09:46:34 GMT

Not normally, @HelenaH.

It's a separate boost.

See phone boost descriptions:

https://community.talktalk.co.uk/t5/Articles/About-our-Boosts/ta-p/2204813

I'll move this to the billing section for them to check if there's an error.

Can you post a copy of the full offer (redact any personal information details)?

Re: International Max Calls Boost

Arne-TalkTalk — Tue, 03 Sep 2024 11:08:35 GMT

Hi HelenaH

Its for international calls only, where are you seeing this offer ?

Re: International Max Calls Boost

HelenaH — Tue, 03 Sep 2024 12:22:59 GMT

International Max Calls Boost

International mobile and landline minutes

Plan includes:

Enjoy 1,500 minutes to mobiles and landlines in over 50 countries
Unlimited calls to UK mobiles and landlines 24 hours a day
Dip in and out one month at a time - no long term commitment

£7

a month

Add or remove boosts to your package at any time with no long term commitment

Add Boost to your plan

Re: International Max Calls Boost

Gliwmaeden2 — Tue, 03 Sep 2024 13:36:53 GMT

That's totally not normal, @HelenaH.

Over to @Arne-TalkTalk again!

Re: International Max Calls Boost

Arne-TalkTalk — Wed, 04 Sep 2024 10:17:56 GMT

Can you give me the link to that page, I cant find it. This is what I see.

International Max Calls Boost

This boost includes calls to overseas mobiles. It's just £14.00 a month and you can make up to 1500 minutes of calls abroad for no extra charge. The calls must be from your TalkTalk landline to landlines and mobiles in the 55 inclusive countries listed below. If you want to call places that aren't included in your 1500-minute allowance, don't worry. You get guaranteed discounted rates to all international destinations too.

Re: International Max Calls Boost

HelenaH — Wed, 04 Sep 2024 12:05:58 GMT

It is displayed after logging into My Account hub and selecting My Offers and Upgrades:

It lists three offers for me all with Unlimited calls to UK mobiles and landlines 24 hours a day as follows

Evening Weekend Calls at £8 ...

Plan includes:

Unlimited calls to UK mobiles and landlines 24 hours a day
Simple way to control your calling costs
Dip in and out one month at a time - no long term commitment

Unlimited UK Calls at £14 ...

Plan includes:

Unlimited calls to UK mobiles and landlines 24 hours a day
Simple way to control your calling costs
Dip in and out one month at a time - no long term commitment

International Max Calls Boost at £7 ...

Plan includes:

Enjoy 1,500 minutes to mobiles and landlines in over 50 countries
Unlimited calls to UK mobiles and landlines 24 hours a day
Dip in and out one month at a time - no long term commitment

Re: International Max Calls Boost

Gliwmaeden2 — Wed, 04 Sep 2024 13:10:21 GMT

It's a nonsense, @HelenaH.

@Arne-TalkTalk, they have even said that "weekend and evening only" includes 24 hours a day UK calls.

Did someone press the wrong button setting up the offers?

Re: International Max Calls Boost

HelenaH — Wed, 04 Sep 2024 15:14:29 GMT

Bets offers I've ever had from TalkTalk. @Gliwmaeden2 😎

Re: International Max Calls Boost

HelenaH — Wed, 18 Sep 2024 15:57:33 GMT

@Arne-TalkTalk

Just for info. Still displaying

Unlimited calls to UK mobiles and landlines 24 hours a day

on my Existing Customer Offers and Upgrades

Re: International Max Calls Boost

Gliwmaeden2 — Wed, 18 Sep 2024 16:58:27 GMT

Re-escalated for you, @HelenaH.

Re: International Max Calls Boost

Arne-TalkTalk — Thu, 19 Sep 2024 08:32:40 GMT

Hi HelenaH

Its been raised, I will chase it up again.

Just to clarify the international Max offers:

1500 minutes of calls to landline or mobile numbers in 55 countries from the TalkTalk landline.
Discounted rates to all international destinations from the TalkTalk landline.

Thank you

Re: International Max Calls Boost

metman71 — Mon, 07 Oct 2024 15:08:48 GMT

Hi, I'm getting the same offer as HelenaH on my offers page. I currently have UK Anytime boost at reduced rate. When I looked at other boosts the International option doesn't show there which used to do. My contract runs out in less than a month, so it is a sweetner to stay with TalkTalk? I don't need the International part, but if the Anytime UK calls is included then I would be better off on that instead of my current boost.

Re: International Max Calls Boost

Gliwmaeden2 — Mon, 07 Oct 2024 15:45:56 GMT

As clarified above, the offer is incorrect.

If you need specific support, please return to the message board, @metman71, and click on start a topic to begin your own thread.

Re: International Max Calls Boost

HelenaH — Tue, 08 Oct 2024 09:30:14 GMT

... but nothing has been done to correct the misleading text on the offers and upgrades.

Re: International Max Calls Boost

Arne-TalkTalk — Tue, 08 Oct 2024 11:17:10 GMT

Hi HelenaH

Its been re-raised to the My Account team as I have seen more customers mentioning this now.

Apologies again.