topic Re: why have I received a text to pay a bill on my account when my account is fully paid and up to d in Billing

why have I received a text to pay a bill on my account when my account is fully paid and up to date

RogerFrench — Tue, 03 Sep 2024 11:52:56 GMT

why have I had a text asking me to pay my bill when my account is up to date with payments.

I payed£30.89 on 1/9/2024 to clear the bill after the transfer from Shell.

Gliwmaeden2 — Tue, 03 Sep 2024 12:10:07 GMT

Moving this to the billing section, @RogerFrench, as it has nothing to do with email issues.

On the billing board, you should see a notice from Talktalk staff about the issue with recent Shell Direct Debit payments.

Customers are required to make a one off card payment if Talktalk could not process the DD in time.

If you have already paid, check that Talktalk has recorded the one-off payment.

Call 03451 720088 or use Chat and speak to the Shell Migration team.

Arne-TalkTalk — Wed, 04 Sep 2024 10:58:04 GMT

Hi RogerFrench

Are you able to register for My Account https://www.talktalk.co.uk/login/ you account is showing as in credit.

Regards