topic Re: Return of duplicate equipment in Billing

Return of duplicate equipment

Niggle1 — Wed, 04 Sep 2024 21:07:32 GMT

Hi everyone

i have tried several times to contact customer services to inform them that I have returned some duplicate kit that they sent out but not sure where to inform them….chat takes too long and you can’t get through on the phone.

any advice would be appreciated.

Re: Return of duplicate equipment

Gliwmaeden2 — Wed, 04 Sep 2024 21:43:08 GMT

Whenever you return equipment, keep a certificate of posting so that you can track its delivery, @Niggle1.

Staff here can make a note that you have mentioned posting it.

Do you have a list of what's been sent?

I have never received a receipt notice from Talktalk except once, which they sent out, rather bizarrely, when they were sending me something else, rather than the other way around.

So it's best to keep good records yourself, and posting on here is part of that process of recording returned equipment.

I'll move this to the billing section, as it's not about an email issue. There are lots of distinct message boards.

Re: Return of duplicate equipment

Arne-TalkTalk — Thu, 05 Sep 2024 09:05:11 GMT

Hi Niggle1

I have made a note on your account about the return.

Thank you