topic Re: Swapped broadband in Billing

Swapped broadband

smurray — Thu, 05 Sep 2024 11:50:04 GMT

Hi, I swapped over my broadband on 13th July with UW, I am confused why I am still being charged my broadband by yourselves, please see below the payments that have been taken:

Please could you come back to me ASAP.

Kind regards,

Sandra Murray

Re: Swapped broadband

Gliwmaeden2 — Thu, 05 Sep 2024 12:02:36 GMT

@smurray, did you ask Utility Warehouse to keep your phone number?

If not, or if you switched to Full Fibre, Talktalk is not likely to have been informed.

You would need to have phoned Talktalk yourself to ensure that the cancellation process was going ahead.

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Re: Swapped broadband

Gliwmaeden2 — Thu, 05 Sep 2024 12:03:49 GMT

Moving this to the billing section for you, @smurray.

Re: Swapped broadband

Arne-TalkTalk — Thu, 05 Sep 2024 12:38:06 GMT

Hi smurray

The account is still active, we didn't receive a transfer request from your new supplier, so the account has remained open you will have to call us on 03451720088 to place the cancellation.

Sorry for any inconvenience caused