topic Re: anytime call boost in Billing

anytime call boost

doblo — Sun, 08 Sep 2024 16:18:47 GMT

removed anytime calls boost,through my account yesterday(07/09/24)..received confirmation email,but my account is still showing the boost enabled?when will this be updated?

Re: anytime call boost

Gliwmaeden2 — Sun, 08 Sep 2024 20:59:15 GMT

Annoyingly this is happening increasingly frequently with what should be straightforward functioning for customers in My Account, @doblo.

You can try phoning 03451 720088 or using Chat after 9am.

I'll move this to the billing section for you - staff should pick this up during the week.

Re: anytime call boost

doblo — Mon, 09 Sep 2024 01:30:13 GMT

many thanks for your help.

Re: anytime call boost

Arne-TalkTalk — Mon, 09 Sep 2024 11:13:36 GMT

Hi doblo

Looks like this request failed, im not sure why but will flag it to the My Account tetam.

I have removed it for you today.

Regards

Re: anytime call boost

doblo — Mon, 09 Sep 2024 11:30:47 GMT

hi Arne,thanks for that.Are accounts aware that i cancelled "anytime calls" on saturday 07/09/24,the last day of my contract,and "boosts" discount?i dont want to be charged at the full rate.

regards

doblo

Re: anytime call boost

Gliwmaeden2 — Mon, 09 Sep 2024 11:42:02 GMT

The cancellation applies from the day it's made, @doblo, so calls thereafter are charged at 24p per minute to ordinary UK landlines.

The billing cycle may be different from the contract end date, and the next bill will reflect changes pro rata.

Re: anytime call boost

doblo — Mon, 09 Sep 2024 11:49:30 GMT

thank you