topic Re: Echo Dot in Billing

Echo Dot

Truman71 — Thu, 29 Aug 2024 11:44:45 GMT

I have not received any further information about the free Echo Dot offer since joining full fibre. My full fibre went live on 7-6-24. This is more than the 60 days stated in the terms and conditions of the offer.

Re: Echo Dot

Arne-TalkTalk — Thu, 29 Aug 2024 11:58:25 GMT

Hi Truman71

I have escalated this for you.

Regards

Re: Echo Dot

Truman71 — Mon, 09 Sep 2024 22:24:40 GMT

I still haven’t heard anything from TalkTalk about the echo dot offer.

Re: Echo Dot

Arne-TalkTalk — Tue, 10 Sep 2024 10:57:29 GMT

HI Truman71

Do you have a confirmation email, the escalation has been denied as not valid.

If you can PM me the confirmation I can go back to the team.

Re: Echo Dot

Truman71 — Wed, 20 Nov 2024 18:51:02 GMT

It has been months and I have still not received an email with the details of how to claim my echo dot. I have provided all the information requested and not heard anything. What is going on????

Re: Echo Dot

Gliwmaeden2 — Wed, 20 Nov 2024 19:13:33 GMT

I'll re-escalate this for staff attention, @Truman71.

Re: Echo Dot

Truman71 — Mon, 09 Dec 2024 21:52:15 GMT

I have still not heard anything. This has been going on for months....

Re: Echo Dot

Gliwmaeden2 — Mon, 09 Dec 2024 22:01:44 GMT

Odd that you've not heard back, @Truman71.

I'll re-escalate this again.

Re: Echo Dot

Arne-TalkTalk — Tue, 24 Dec 2024 12:16:35 GMT

Hi this issue is with the complaints team they are trying to contact you.