topic Re: Overcharging in Billing

Overcharging

Victoria6317243 — Mon, 09 Sep 2024 07:03:50 GMT

I have received your email with a bill of £43.07

I have been overcharged by £22.58

This not right

Gliwmaeden2 — Mon, 09 Sep 2024 07:57:06 GMT

Have you been migrated from Shell, @Victoria6317243?

Talktalk's charges cover the date of the switch (just as though you were a completely new customer joining) as well as the month going forward.

So the Shell Migration team need to trace what you paid Shell to credit back the overlap.

Call them on 03451 720088 or use Chat.

Otherwise wait for staff to reach your thread during the week.

If this is not to do with the Shell migration please do let us know. If you log into My Account the bill will be fully itemised.

Arne-TalkTalk — Wed, 11 Sep 2024 10:35:46 GMT

Hi Victoria6317243

I can see a credit has been applied since your post.

Are you able to register for My Account to check your bill?