topic Re: Why are my bills not available to view in my account? in Billing

Why are my bills not available to view in my account?

Philby96 — Thu, 12 Sep 2024 16:28:21 GMT

I have tried to view my current and past bills in my account but nothing is viewable except the loading icon. Similarly, the live chat only shows the loading screen. It's almost as if TalkTalk doesn't want to be disturbed today.

Any suggestions on how to make it work?

Re: Why are my bills not available to view in my account?

ferguson — Thu, 12 Sep 2024 16:49:15 GMT

No problems here. Have you tried the usual stuff e.g. clearing cookies/cache, disabling ad blocker and pop up blockers, a different browser etc?

Re: Why are my bills not available to view in my account?

Philby96 — Thu, 12 Sep 2024 17:42:26 GMT

Thank you Ferguson for the speedy reply.

I have tried the Chrome and Firefox browsers to no avail and clearing cookies/cache, disabling ad blocker and pop up blockers made no difference.

I hold out little hope of resolution of the problem based on my previous attempts to get an email address. Thankfully, the full fibre service has been reliable.

Re: Why are my bills not available to view in my account?

ferguson — Thu, 12 Sep 2024 17:52:05 GMT

OK, thanks for trying. Let's see if the support team can help at all when they pick this up, hopefully tomorrow.

Re: Why are my bills not available to view in my account?

Arne-TalkTalk — Tue, 17 Sep 2024 08:38:49 GMT

Hi Philby96

Since your post have you been able to view the bill?

I'm unable to replicate the issue.

Re: Why are my bills not available to view in my account?

Robbie22 — Tue, 01 Jul 2025 19:11:06 GMT

I had the same problem,,, after chrome update 17/06/2025. I restored to previous version everything worked again. Maybe talktalk can look into this ????