topic Re: Gift Voucher in Billing

Gift Voucher

lesmorrell — Wed, 11 Sep 2024 09:07:44 GMT

I renewed my full fibre contract on 8th Aug and was promised a £50 gift voucher triggered by receiving an email from which I could make my claim.

To date I have not received the promised email. Should I have done so by now and if so how can my gift (Tesco is my choice) voucher be arranged?

Gliwmaeden2 — Wed, 11 Sep 2024 12:40:21 GMT

Moving this to the billing section for you, @lesmorrell, as it's not a fault with your actual service.

Staff reply during the day, Monday to Friday.

lesmorrell — Thu, 12 Sep 2024 14:25:08 GMT

Had hoped for a quick response as trying to discuss with customer helpline is a nightmare!

Gliwmaeden2 — Thu, 12 Sep 2024 17:21:07 GMT

It can take a few days to be reached by staff, @lesmorrell.

lesmorrell — Thu, 12 Sep 2024 17:35:22 GMT

Thanks

Arne-TalkTalk — Tue, 17 Sep 2024 14:58:45 GMT

I have escalated this for you.

lesmorrell — Thu, 19 Sep 2024 17:24:02 GMT

No response Arne

lesmorrell — Mon, 23 Sep 2024 13:47:55 GMT

All resolved. Thanks for your help.

Arne-TalkTalk — Wed, 25 Sep 2024 13:57:52 GMT

Thanks for the update.