topic Re: Over charged on my bill in Billing

Over charged on my bill

damien1928 — Thu, 12 Sep 2024 13:56:38 GMT

Hi, I renewed my contract with talk talk last month, just received my bill and it has additional charges on, I did agree to pay £27 a month, but the first bill is £39.62

one section is labelled “last months changes £2.67”

but what exactly am I paying for here?

and £9.95 for the eero delivery, the rep who I spoke with when renewing said I wouldn’t be charged

Re: Over charged on my bill

Gliwmaeden2 — Thu, 12 Sep 2024 17:19:03 GMT

It's to do with adjusting the prepaid month which would have been at a different rate. You'd have paid at the old rate in advance, but this new contract kicked in with a different discount part way through the month, @damien1928.

So there's a new tariff applied from that day, 20th August.

All should be normal going forward next month; @ £27 [discounted from £40.95].

£2.67 is the difference between the £12.49 to cover those previous days since 20th August and £9.82 that would have covered those days to 10th September on the previous bill.

So it's been added to just this month's bill. It won't show again.

The £9.95 is the equipment delivery, which you are disputing. It tends to be put on automatically, but should be removed if you were promised otherwise. It is listed as a one-off charge in Talktalk's pricing details.

Anyway, that's how you get to £39.62 this month.

http://community.talktalk.co.uk/pricing

Re: Over charged on my bill

damien1928 — Thu, 12 Sep 2024 17:58:56 GMT

Thanks for the info, regarding the delivery fee, I insisted I never wanted the new router, I was assured I wouldn’t be charged, but i was regardless, what are my options?

thanks for any info!

Re: Over charged on my bill

ferguson — Thu, 12 Sep 2024 18:02:30 GMT

The support team here will look into the delivery charge when they pick this up, hopefully tomorrow.

Re: Over charged on my bill

damien1928 — Thu, 12 Sep 2024 18:12:44 GMT

Thank you for your help I appreciate it

Re: Over charged on my bill

Arne-TalkTalk — Fri, 13 Sep 2024 08:32:38 GMT

Hi damien1928

The delivery charge has been removed.

Did you actually receive the new router, I can send a returns bag if so.