https://community.talktalk.co.uk/t5/Billing/How-long-do-i-need-to-wait-for-compensation/m-p/3063614#M334129 <P>After losing broadband for 14days a couple of months ago, my complaint was eventually resolved.&nbsp; I was informed last Friday (6/9/24) I would get compensation as per Offcom rules and also a months free internet.&nbsp; It appears from my account the 1 month has been credited, however I have not received the approx £140 compensation i was promised.&nbsp; When will I expect this and will it be added to my account or transferred to my bank account?</P><P>&nbsp;</P><P>Thanks</P> Fri, 13 Sep 2024 09:03:32 GMT Brockjogger 2024-09-13T09:03:32Z https://community.talktalk.co.uk/t5/Billing/How-long-do-i-need-to-wait-for-compensation/m-p/3063614#M334129 <P>After losing broadband for 14days a couple of months ago, my complaint was eventually resolved.&nbsp; I was informed last Friday (6/9/24) I would get compensation as per Offcom rules and also a months free internet.&nbsp; It appears from my account the 1 month has been credited, however I have not received the approx £140 compensation i was promised.&nbsp; When will I expect this and will it be added to my account or transferred to my bank account?</P><P>&nbsp;</P><P>Thanks</P> Fri, 13 Sep 2024 09:03:32 GMT https://community.talktalk.co.uk/t5/Billing/How-long-do-i-need-to-wait-for-compensation/m-p/3063614#M334129 Brockjogger 2024-09-13T09:03:32Z https://community.talktalk.co.uk/t5/Billing/How-long-do-i-need-to-wait-for-compensation/m-p/3065105#M334337 <P>Hi <SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG>Brockjogger</STRONG></SPAN></P> <P>&nbsp;</P> <P>The credit is added to you TalkTalk account and you need to request a refund via My Account, its is not refunded automatically.&nbsp;</P> <P>&nbsp;</P> <P>Regards.</P> Thu, 19 Sep 2024 10:50:19 GMT https://community.talktalk.co.uk/t5/Billing/How-long-do-i-need-to-wait-for-compensation/m-p/3065105#M334337 Arne-TalkTalk 2024-09-19T10:50:19Z