topic Re: Moves from shell can't access account in Billing

Moves from shell can't access account

Sankesolutions — Fri, 13 Sep 2024 23:11:05 GMT

My broadband has been moved from Shell, but when I log into my account it only shows my previous disconnected two talktalk accounts it doesn't show my current account.

I tried to re-register using my email but it threw an error.

Is there a way to add in my new account to what appears to be my currently active account?

I switched back in May so any changes should have gone through by now.

Thanks

Paul

Re: Moves from shell can't access account

Gliwmaeden2 — Fri, 13 Sep 2024 23:49:06 GMT

Staff can remove the old account details, @Sankesolutions, and then you'll be able to register afresh.

Not till after the weekend, however.

Re: Moves from shell can't access account

Arne-TalkTalk — Tue, 17 Sep 2024 08:30:23 GMT

Hi @Sankesolutions

Can you try and register your new account account for My Account I have removed the old details

www.talktalk.co.uk/login/

Thank you

Re: Moves from shell can't access account

Sankesolutions — Wed, 18 Sep 2024 12:58:50 GMT

All good, worked a treat thanks..

Re: Moves from shell can't access account

Arne-TalkTalk — Thu, 19 Sep 2024 09:09:15 GMT

No problem happy to help.